Comment Neelie (Kroes)

[...] For me, the first step is to find out if this is currently the case. One year ago, I asked BEREC, the body of European network regulators, to give me the evidence: are users properly informed about what's on offer? Are they provided with the right quality of service? Is there blocking and throttling going on? In practice, how easy it is for users to "switch" operators or services? In short, how easy is it for consumers to transparently choose the service that works for them, including full Internet access if they want it?